Account Manager Job Description
The job of an account manager involves providing excellent customer service to accounts by representing client needs and goals within the organization. He/she must serve as the primary business contact of clients to encourage repeat business opportunities, referrals and lead generation. The main focus of an account manager is to ensure client expectations are met. These duties may vary largely depending on the company and the exact need of the business. An account manager usually reports to an Account Director.
Education/Experience Requirements for the job of an account manager: A successful candidate must possess an undergraduate degree and at least 3 years of account or project management experience in order to develop, maintain and improve customer relationships.
Skills of an account manager include but are not limited to: Ability to be goal- and detail-oriented, persistent and motivated, possess high level of initiative, excellent oral and written communication skills, superb analytical and methodical problem-solving skills, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with no or minimal supervision.
Specific work elements of the job as an account manager include: Handling client communications and conflict resolution, providing two-way communication between client and organization, communicating client’s expectations, goals and interests to the team, researching and creating tools for account growth, and reviewing all major deliverables, among others.
