Account Service Manager Responsibilities and Duties
Get to know about the Roles, Tasks, Duties and Responsibilities of Account Service Manager.
Evaluate account performance based on various reports and customer feedback.
Report any issues to Account Manager for resolutions.
Manage and maintain customer accounts efficiently.
Build and maintain productive relationship with customers.
Analyze customer needs and revise products/services accordingly.
Address client requests in a timely manner.
Providing excellent customer service and ensure customer satisfaction for repeat business.
Provide assistance and training to customers as and when needed.
Ensure accurate and timely deliveries to customers.
Manage and maintain all customer documentations.
Maintain extensive knowledge of Company’s products and services.
Identify and resolve potential business issues.
Attend project status meetings with customers and Account Executives.
Approve, manage, implement and document change requests.
Implement sales plans to meet business goals.
