Airport customer services Jobs

As well as the airline staff based at airports to assist passengers taking off or landing there, airports themselves need large numbers of staff to deal with the numbers of people passing through them on a daily basis. If you’re attracted by the vibrant, busy atmosphere of an airport and you are a person with good inter personal skills, you should consider an airport customer services job.

It helps if you live near – say half an hour away – an airport, or would be prepared to move to a location close to one. Most airports are open for 24 hours a day and staff need to be available for shift work or to come in on call where necessary. Larger airports often have commercial centres, where passengers in transit can spend time shopping, changing currency, having a meal or a snack or a drink at the bar. All these concessions need customer-oriented staff to deal with an ever-changing clientele, many of whom will be in a hurry. If you would like to put your retail experience and people skills to work in an exciting venue, a concession-based airport customer service job might suit you.

People using airports need information, often urgently. Work at the airport information desk, performing tasks such as explaining the reasons for flight delays, or reassuring anxious passengers and re-directing lost ones, calls for someone with high levels of tact and patience and a professional manner. If you’re able to keep calm under pressure and genuinely like helping people, you should consider an airport customer service job in this field. You’ll need to be quick thinking in a crisis and react well to emergency situations, such as when large numbers of passengers may be stranded at an airport when a flight is cancelled or seriously delayed. Someone in an airport customer service job could expect to earn up to around $30,000 dollars a year, after training and experience. A high school diploma is usually the minimum entry requirement.