BMW Service Advisor Resume
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1113 Dogwood Road
Phoenix, AZ 85003
(123)-772-5508
d.ross@emailaddress.com
Job Objective: Seeking work as a BMW Service Advisor at a dependable organization.
Highlights of Qualifications:
Hands-on experience in working as a Automobile Service Advisor
Profound knowledge of providing dealership
Strong knowledge in automobile parts
Superb interpersonal and customer service skills
Outstanding CSI track record
Strong communication skills to interact with customers, employees and vendors
Exceptional ability to process requests and explain repairing procedure
Professional Experience:
Service Advisor, August 2005 - Present
Voss Auto, Phoenix, AZ
Scheduled the service appointments.
Attended the customers in a timely, friendly manner and obtained vehicle information.
Prepared documents on customer's vehicle problems.
Referred to service history, inspected vehicle and recommended additional needed service.
Rendered written cost estimate for manual labor and vehicle parts.
Checked on progress of repair throughout the day.
Presented and demonstrated vehicles.
Increased conversions from leads to shown appointments.
Sold vehicles to customers.
Upheld customer satisfaction standards.
Service Advisor, May 2000 – July 2005
McKenna BMW, Phoenix, AZ
Met and greeted service customers, attended service calls from customers to schedule appointments.
Analyzed the progress of repair and service orders and informed customer accordingly.
Reviewed the results of customer satisfaction surveys with service managers.
Handled customer's questions and needs as needed.
Handled and followed up on all incoming phone, floor and referral inquiries.
Communicated promptly with customers and prospect.
Contacted existing customer base periodically via a CRM.
Created and maintained excellent customer relationships and CSI.
Checked email frequently and responded with a clear and concise message.
Education:
Bachelor's Degree in Counselling, Bemidji State University, Bemidji, MN
