Customer Service Advisor Resume
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1207 Asylum Avenue
Stamford, CT 6995
(111)-389-7103
t.wren@emailaddress.com
Job Objective: To obtain a position as a member of your organization in which I can exercise my experience as a Customer Service Advisor.
Summary of Qualifications:
Excellent experience in face-to-face and telephone-based customer service
Familiarity with Mac / Windows, web browsing, email and various software applications
Profound knowledge of different media types used on computers and portable media players
Ability to change and adjust system settings as per the requirement
Ability to identify and explain process of hardware components in computers
Ability to build good working relationships with other staff and other teams
Work Experience:
Customer Service Advisor, August 2005 - Present
APAC Customer Service, Inc., Stamford, CT
Handled technical-support questions for customers and partners.
Ensured call resolution in a timely manner, maintained highest level of quality support in every customer interaction.
Interacted positively with team members, customers and other partners.
Diagnosed and provided a path to resolve inquiries related to all aspects of the products and interacted with the product applications.
Assisted customers in choosing the service that best met their needs.
Balanced the cash drawer at the end of shift, prepares deposits and change requests.
Customer Service Advisor, May 2000 – July 2005
The Goodyear Tire and Rubber Company, Stamford, CT
Performed precautionary maintenance services.
Interacted with other Technicians to make sure all services were performed correctly and parts were installed properly.
Completed the required training program.
Assisted the store manager in admin functions.
Education:
Bachelor's Degree in Marketing, Edinboro University, Edinboro, PA
