Service Advisor Resume
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1773 Burke Street
Acton, MA1720
(111)-294-6075
o.gable@emailaddress.com
Job Objective: Seeking a position as a Service Advisor in a highly established organization that will further boost my career in the industry today.
Highlights of Qualifications:
Strong accomplished experience in automotive systems and maintenance services
Good knowledge of managing customers while following company procedures
Proficient in MS Office suite
Ability to interpret instructions and information
Ability to drive manual transmission vehicles
Ability to provide service at customer locations
Strong project management and organizational skills
Excellent communication and interpersonal skills
Outstanding ability to organize and complete work within deadlines
Professional Experience:
Service Advisor, August 2005 - Present
Sonic Automotive, Acton, MA
Provided written cost estimate for service parts.
Maintained Customer Satisfaction Index rating comparable to that of the manufacturer, zone.
Advised customers on maintaining vehicles as prescribed in manufacturers' specifications.
Ensured maintenance of dealership standards.
Followed all company safety policies and procedures and reported accidents.
Advised customers of parts ordered and made appointment for installation.
Service Advisor, May 2000 – July 2005
AutoNation, Acton, MA
Obtained customer and vehicle data.
Test drove the vehicle and handled customer’s inquiries.
Advised customers on maintenance of cars.
Managed customer complaints.
Interpreted warranty information and policies to customers.
Adhered to all company policies, procedures and safety standards.
Education:
High School Diploma, Del Oro High School, Loomis, CA
