Airline Ticketing Agent Resume
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2764 N Macondray Ln
Bristol, TN 37620
c.sowell@emailaddress.com
Job Objective: To obtain a Airline Ticketing Agent position in a company that will allow me to grow with the company.
Work Experience:
Airline Ticketing Agent, May 2004 - Present
Swissport USA, Inc., Bristol, TN
Maintained close liaison with customers on issues relating to bookings.
Managed database and back office as required.
Ensured all issues relating to ticketing complied with best practice.
Effectively contributed towards strategy developments.
Monitored and communicated airline schedule changes and flight cancellations.
Checked all manifests against information booked.
Airline Ticketing Agent, March 2002– April 2004
Kelly Services, Bristol, TN
Worked well to achieve targets and ensured that all queues and updates were regularly checked.
Utilized all preferred Airline contacts.
Assigned flights to the cruise system and ensured that allocations were used.
Handled internal and external calls, offering the highest level of customer service.
Issued airline tickets for bookings in line with contracts.
Summary of Qualifications:
Profound knowledge of IATA regulations
Operational knowledge of CRS System Amadeus and CRS
Sound knowledge of Amadeus, Abacus, Galileo, World span and Saber
Solid ability to handle reservations by assigning flights and ticketing
Proven ability to work to deadlines
Excellent communication skills
Ability to work under stressful situations and tight time constrain
Cable of working in nights, weekends, holidays and varying schedules and work both inside and outside in all types of weather conditions
Typing speed of 30 Words Per Minute
Education:
Associate Degree in Travel and Tourism, Holyoke Community College, Holyoke, MA
