Customer Service Agent Resume
Here is a professional sample of an Customer Service Agent resume for your convenience. The format and content will help you apply for Customer Service Agent jobs.
28930 Jasmine Creek Ln
Madison, FL 32340
b.gerber@emailaddress.com
Job Objective: Seeking a Customer Service Agent position in a stable company where I can use my skills to benefit the company.
Work Experience:
Customer Service Agent, May 2004 - Present
Great Lakes Airlines, Madison, FL
Provided efficient frontline customer service.
Worked directly with passengers.
Received and prioritized in-bound customer requests.
Responded to emails and faxes in a timely manner.
Ensured to utilize branding guidelines on all calls and emails.
Maintained lead point of contact for all types of customers.
Analyzed open orders; entered purchase; and maintained logs and from reports.
Customer Service Agent, March 2002– April 2004
Kohler Co., Madison, FL
Handled delivery related customer escalations.
Offered suggestions to resolve customer situations.
Ensure the order of protocol whilst handling customers.
Analyzed and converted quotes to orders.
Participated in process improvement projects.
Utilized electronic communication tool.
Summary of Qualifications:
Vast experience in handling customer service responsibilities
Sound knowledge of serving as the end to end point of contact
Remarkable expertise in receiving and processing calls from customers
Amazing ability to resolve complex technical issues promptly
Proficient in using Microsoft Outlook, Word, and Excel
Sound written and verbal communication skills
Sound typing skills (35 WPM)
Education:
Associate Degree in Public Relations, Ellsworth Community College, Iowa Falls, IA
