Front Desk Agent Resume
Here is a professional sample of an Front Desk Agent resume for your convenience. The format and content will help you apply for Front Desk Agent jobs.
10541 Peruvian Way
Carson, CA 90746
b.andersen@emailaddress.com
Job Objective: To obtain a Front Desk Agent position and utilize my experience and skills for the successful completion of each job task.
Work Experience:
Front Desk Agent, May 2004 - Present
DuPont Company, Carson, CA
Maintained up-to-date information on all resort comforts.
Promoted hotel programs, special rate packages, and up grades when appropriate.
Interacted with resort personnel professionally.
Made all guest transactions timely.
Assisted other departments with necessary information and managed to maintain house bank.
Handled all checks and cash and adhered to all resort policies and procedures.
Front Desk Agent, March 2002– April 2004
InterContinental Hotels Group, Carson, CA
Ensured to greet guests friendly and professionally.
Campaigned to up-sell rooms where ever possible to maximize hotel revenue.
Communicated all guest requests with manager.
Processed all cash and credit card transactions; posted all charges; and generated necessary reports.
Issued, controlled and released guest safe-deposit boxes.
Summary of Qualifications:
Remarkable hospitality and guest service experience
In-depth knowledge of the administrative staff, ownership, and management company
Excellent communicating and interpersonal skills
Amazing ability to acknowledge all guests as per company standards
Ability to physical tasks for an extended period of time
Proficient with word processing, email, internet, and Excel
Proven ability to handle stressful situations in a calm, professional manner
Superior customer service skills with pleasant telephone demeanor
Education:
Associate Degree in Public Relations, Highland Community College, Highland, KS
