Guest Service Agent Resume
Here is a professional sample of an Guest Service Agent resume for your convenience. The format and content will help you apply for Guest Service Agent jobs.
2764 N Macondray Ln
Bristol, TN 37620
c.sowell@emailaddress.com
Job Objective: To obtain a Guest Service Agent position and to contribute to the success and reputation of the company.
Work Experience:
Guest Service Agent, May 2004 - Present
HEI Hotels & Resorts, Bristol, TN
Campaigned to sell tickets and other promotional items to guests handling cash, credit cards and checks accurately.
Operated a computer terminal and recorded discount information, separately tracking each coupon and promotion.
Performed simple arithmetic calculations with accuracy and with reasonable speed.
Provided quality guest interaction and service; and balanced and cleared terminal.
Developed and maintained harmonious relationship with other employees.
Guest Service Agent, March 2002– April 2004
HJ Russell & Company, Bristol, TN
Acted as a liaison between guests and the services provided within and outside of the facility.
Promoted services of the hotel with the intent of complete satisfaction of the guest.
Responded to any request of the guest in a timely fashion and followed through.
Administrated the policies and procedures of the Guest Services Department.
Coordinated and assisted other departments for better Guest Services.
Administered constant vigilance of hotel and department for assistance and guidance.
Summary of Qualifications:
Remarkable experience as Guest Service Agent
Skilled in cash handling, answering telephones, providing local information to guests
In-depth knowledge of checking-in and checking-out guests
Proven experience to remain calm and courteous whilst communicating with guests
Profound ability to prioritize, organize and follow up and focus attention on details
Proven ability to keep guest information confidential
Great ability to provide legible statement and directions
Outstanding ability to physical tasks for extended periods of time
Education:
Associate Degree in Human Resources, Genesee Community College, Batavia, NY
