Help Desk Agent Resume
Here is a professional sample of an Help Desk Agent resume for your convenience. The format and content will help you apply for Help Desk Agent jobs.
2125 S Loudoun St
Kissimmee, FL 34743
g.collazo@emailaddress.com
Job Objective: To obtain a Help Desk Agent position and to contribute to the success and reputation of the company.
Work Experience:
Help Desk Agent, May 2004 - Present
Dynamics Research Corporation, Kissimmee, FL
Handled multiple calls at a time during rush hour.
Maintained customer understanding and ensure to stay focused.
Provided initial appraisal of classification and priority of service requests.
Ensured to log all pertinent information.
Ensured escalation of events and service requests.
Provided support regarding contact resolution.
Help Desk Agent, March 2002– April 2004
Siemens IT Solutions and Services, Inc., Kissimmee, FL
Performed hierarchical escalation to Help Desk Management.
Maintained ownership of services, ensuring timely entry, updating, and closure of all tickets and issues.
Ensured to conducted equipment diagnostics to determine nature of problems.
Provided technical support to users and office staff.
Maintained and repaired computer equipment or recommend purchase.
Facilitated to conduct training to users and office staff on the use of computer related equipment.
Summary of Qualifications:
Remarkable experience in administering Help Desk and technical support
Sound knowledge to assess the needs of the customer
Profound ability to troubleshoot and resolve technical issues
Proficient with PTA, Early Returns, Queue Desk, Sabre and Microsoft Office Suite
Ability to de-escalate callers and work toward finding solutions
Excellent customer service and communication skills
Proven ability to follow directions and handle ambiguity
Education:
Associate Degree in Public Relations, Volunteer State Community College, Gallatin, TN
