Inbound Call Center Agent Resume
Here is a professional sample of an Inbound Call Center Agent resume for your convenience. The format and content will help you apply for Inbound Call Center Agent jobs.
3333 W 45th Ave
Nedrow, NY 13120
j.cody@emailaddress.com
Job Objective: To obtain a Inbound Call Center Agent position in a company that will allow me to grow with the company.
Work Experience:
Inbound Call Center Agent, May 2004 - Present
UMB Financial Corporation, Nedrow, NY
Facilitated to drive improvements in overall service levels, transactional efficiencies & cost management.
Tracked and measured individual and team productivity and quality results.
Provided assistance and on-the-job training.
Analyzed, summarize and reviews data.
Reported findings, interprets results and/or make recommendations.
Managed all supervisors’ personnel and monitored and appraised performance.
Inbound Call Center Agent, March 2002– April 2004
Aerotek Professional Services, Nedrow, NY
Managed call center staff to meet performance goals.
Analyzed and verified agent knowledge level.
Administered inbound calls only.
Assisted customers with home entertainment service package selection.
Understood that flexible package allows couture customers' needs.
Ensured adherence to company policies.
Summary of Qualifications:
Remarkable experience working in a high volume call center
Ability to assist customers with orders and questions regarding products and services
Proficient with Microsoft Word, Excel and Outlook, Internet
Thorough knowledge of call center operations
Excellent interpersonal skills and attention to detail
Ability to cross-sell the appropriate products and services to customers
Profound ability to work in a dynamic fast call center atmosphere
Strong communication skills both written and verbal
Education:
Associate Degree in Computer Science, Maui Community College, Kahului, HI
