Reservation Agent Resume
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3310 NW 91st St, Apt 25B
Dunedin, FL 34698
n.bangs@emailaddress.com
Job Objective: To secure the position of Reservation Agent that will allow me to utilize acquired skills and experience.
Work Experience:
Reservation Agent, May 2004 - Present
Active Network, Dunedin, FL
Retrieved information to help the caller identify facilities to use and created reservation for the caller.
Handled each caller with respect and courtesy, and obtained an appearance consistent with public-oriented operation.
Disclosed to callers the cancellation and refund policy, processed refunds and cancellations when needed.
Referred complex, difficult and complaint calls to LQS.
Reviewed operational updates and bulletin board notes on a daily basis.
Consistently followed expected accuracy and quality standards as set by management.
Separated and sorted confirmation vouchers for mailing.
Reservation Agent, March 2002– April 2004
Loews Hotels, Dunedin, FL
Participated in department projects and in annual Aspire sales training programs.
Handled faxed and emailed inquiries in a timely manner.
Provided notes and comments in company management system regarding guest requests.
Denoted special needs to ensure a smooth registration upon arrival at the front desk.
Attended monthly reservations meetings and entered all reservations accurately.
Summary of Qualifications:
Good knowledge of cancellation and refund policy regarding reservations
Deep knowledge of basic math skills, ability to subtract, add, and calculate fractions, percentages, discounts, commissions, and percentages
Basic computer skills including proficiency with Microsoft Office software suite
Strong written, verbal and interpersonal communication skills
Proven strong sales and closing skills and the ability to overcome objections
Ability to be comfortable with asking questions and explaining product options
Strong customer service and communication skills
Amazing ability to thrive and succeed in a fast-paced, demanding work environment
Typing speed of 50 W.P.M
Strong analytical, problem solving, and interpersonal skills
Education:
Bachelor's Degree in Commerce, University of North Texas, Texas, TX
