Reservation Sales Agent Resume
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2546 N Squirrel Rd
Grovetown, GA 30813
p.fulcher@emailaddress.com
Job Objective: To obtain a Reservation Sales Agent position and to contribute to the success and reputation of the company.
Work Experience:
Reservation Sales Agent, May 2004 - Present
Disney Reservation Center, Grovetown, GA
Answered all incoming calls in a friendly and efficient manner.
Provided guests with the requested information concerning city, hotel and its services.
Obtained necessary information from guests and entered it into PMS computer system.
Processed all incoming group reservations received via in-house correspondence, housing bureau forms and facsimiles.
Mailed confirmation and literature requests and replied via facsimile and administrative message when requested.
Reservation Sales Agent, March 2002– April 2004
Walt Disney Parks & Resorts, Grovetown, GA
Checked availability of Cruise tour and booked reservations for direct consumers (primary) and travel agents.
Provided quality customer service and research and answered all questions and concerns related to company product and specifically customer reservation.
Assisted consumer and agent with problems that might occur on a reservation.
Worked with other departments and supervisor in an effort to resolve problem in courteous and timely manner.
Maintained schedule adherence as assigned by Workforce Management.
Summary of Qualifications:
A great deal of experience in a call center and experience working with customers via phone
Exemplary salesmanship with the ability to surpass targets and goals
Excellent keyboarding skills and a talent for multi tasking
Excellent ability to process in-person, telephone credit card payment and cash payments
Strong written and verbal business skills
Ability to process voucher and miscellaneous charge orders and gift certificates, personal, business and traveler’s cheque payment
Strong Knowledge of guidelines for ensuring bills are genuine
Exceptional ability to type 25 wpm
Skilled in operating a 10-key machine
Great verbal and listening communication skills
Ability to deal with customers from various backgrounds
Education:
Bachelor's Degree in Commerce, University of Pennsylvania, Pennsylvania, PA
