Technical Support Agent Resume
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6670 Alessandro Blvd
Palmdale, CA 93551
j.markel@emailaddress.com
Job Objective: Seeking a Technical Support Agent position in a stable company where I can use my skills to benefit the company.
Work Experience:
Technical Support Agent, May 2004 - Present
Telvista Inc., Palmdale, CA
Provided technical support to customers regarding equipment.
Communicated with customer on the phone and via written correspondence to provide information and assistance on product use, and resolved hardware and software problems.
Operated computer on-line guidelines and responded to customer inquiries on function or replacement of defective parts.
Completed, processed and maintained applicable paperwork and records.
Technical Support Agent, March 2002– April 2004
StarTek Inc., Palmdale, CA
Provided customers with information and technical support for client products and services through inbound phone calls.
Assisted clients with the efficient use of application.
Worked with customers, help desk agents and technical team members to resolve technical issues.
Participated in comprehensive paid training prior to actual customer contact.
Summary of Qualifications:
Strong Windows 2003/2008 Server OS knowledge, Microsoft Back Office products and clustering concepts, networking concepts and technologies
Strong troubleshooting, customer service and written and verbal communication skills
Ability to advise and educate customers in a way they can understand
Possess patience to work through technical issues with non-technical customers
Ability to solve technical problem in the ever-changing realm of technical support from start to finish
Ability to provide troubleshoot for customers who are having difficulty with the implementation of the new system
Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
Ability to work with minimum supervision, to multi-task, problem solve and to prioritize
Self-sufficient in solving problem with minimal assistance
Outstanding ability to meet client demands on flexible schedules
Education:
Associate Degree in Computer Engineering, Northeast State Technical Community College, Blountville, TN
