Business Analyst Resume
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2834 Monica Ct SW
Albany, NY 12201
(111)-123-1234
m.byrne@emailaddress.com
Job Objective: Business Analyst position where I can effectively utilize my skills and expertise.
Highlights of Qualifications:
Knowledge of Workflow, Process automation and Business Process Management concepts and tools
Ability to make solid recommendations based upon findings
Proficient in Microsoft Desktop Productivity Applications - Word, Excel, PowerPoint, and Visio
Skilled in Hogan CIS business analysis
Strong analytical and problem solving ability
Excellent written and oral communication skills
Professional Experience:
Senior Business Analyst, August 2005 – Present
Lakeshore Learning Materials, Albany, NY
Provided client support for web applications and any tools and services to the client base.
Recorded and communicated problems and issues reported by the client.
Updated status to the stakeholder's and assured the issues are satisfactorily resolved in a timely manner.
Created sales presentations and marketing material related to assigned products.
Actively participated in the Application Focus Group and Steering Committee.
Monitored client and internal use of available tools for conformance to defined procedures.
Business Analyst, May 2000 – July 2005
MEDecision, Inc., Albany, NY
Analyzed business requests for feasibility and collaborate with key business personnel based upon processes, procedures and workflow.
Conducted detailed analysis of current and future needs.
Prepared gap analysis ensuring the business maintains SOX compliance.
Developed business requirements and specifications based upon approved requests and ensured those requirements.
Adequately supported all functional components of the business.
Facilitated business requirement meetings with internal business analyst group, the IT team as well as the business users.
Gathered information needed for business reporting requests and establish the business requirements needed to properly extract data.
Education:
Bachelor's Degree in Accounting, Arizona State University, Tempe, AZ
