Desktop Support Analyst Resume
Want to get hired for Desktop Support Analyst jobs? This Desktop Support Analyst resume will surely help you on your way.
2434 Stone Rd, Apt 11
Lansing, MI 48917
(123)-123-1234
a.smith@emailaddress.com
Job Objective: Obtain a Desktop Support Analyst position in a well established firm that offers opportunities for professional growth.
Highlights of Qualifications:
In-depth knowledge of TCP/IP, DNS and Internetworking Technology
Proficient with MS Office and Exchange and Outlook Email applications
Sound knowledge of Antivirus, Spyware, network architecture and Firewall applications
Excellent oral and written communication and interpersonal skills
Ability to work in a team as well as independently
Strong organizational and time management skills
Exceptional problem solving and customer service skills
Professional Experience:
Desktop Support Analyst, August 2005 - Present
Robert Half Technology, Lansing, MI
Provided second level desktop support to all onsite plant personnel to setup, configure, troubleshoot, analyze, and repair computer systems.
Supported and provided hardware and computer peripherals in a customized Windows XP environment.
Managed the desktop hardware and software inventory and procuring hardware, software and related supplies.
Provided supported by travelling between plant sites.
Desktop Support Analyst, May 2000 – July 2005
Cincinnati Bell Tech Solutions, Lansing, MI
Installed and repaired all pc hardware, laptops and peripherals.
Created and deployed desktop images from scratch in coordination with Desktop Engineers.
Interacted with network and telecommunications support team and presented detailed documentation.
Resolved issues with Windows 2000 and Windows XP desktops.
Attended calls using tracking system accurately and thoroughly with comprehensive detail.
Reviewed open problem tickets daily.
Identified problem and forwarded it to appropriate area of responsibility.
Education:
Bachelor's Degree in Information Systems, University of California, Berkeley, CA
