• Reported directly to the Sales Manager and assisted the sales team on commercial concerns and product information.
• Supervised and monitored employee performance; discussed performance with employees to pinpoint causes, formulate resolutions and address and find solution causes and issues and to work on resolving problems.
• Coordinated sales concerns to other departments for resolution and handling.
• Resolved customer complaints, answered customers' questions on products and services, turnaround time and service level agreements.
• Ensured that the customers get the support that they need at the soonest time possible.
• Resolved escalated complaints or service disputes brought about by outages and down time.
• Monitored staff performance and prepared monthly revenue reports.
• Implemented procedures, corporate governance policies, standards in conjunction with management mandate; defined key result areas and performance objectives.
• Conducted product trainings; selected qualified employees for the group and cascaded management initiatives to subordinates.

• Handled all correspondences, business meeting scheduling and provided assistance to the CEO.
• Prepared reports, letters, appointments, receipts tabulations, petty cash, invoices, memos and other documents using business computer software (spreadsheet, database and presentation software).
• Answered phone calls, coordinated with different departments on monthly reports submission templates and deadlines.
• Conducted research, encoded and compiled reports, prepared speech drafts for the CEO’s approval and for use during internal presentations and meetings with co-executives, committee members and other boards of directors.
• Recorded minutes of the meeting and emailed them to attendees and concerned parties.
• Handled general administration duties such as office supplies requests and purchase, records and database systems management and basic bookkeeping.
• Made travel arrangements for executives.

• Operated basic business office equipment (fax machines, copiers, phone systems, computers, printers).
• Answered phone calls, logged messages and transferred calls to appropriate departments and individuals.
• Handled client inquiries and made sure visitors are entertained.
• Maintained availability of office supplies; created a centralized filing system for records and correspondences.
• Coordinated concerns and request for services to appropriate departments.
• Made copies of templates and forms in accordance with company procedures.
• Logged employee attendance and tardiness; ensured that company formats, templates and policies are implemented.

• Effective oral and written communication
• Excellent interpersonal skills to develop constructive and cooperative working relationships with others
• Sales and marketing
• Data Management and telemarketing
• Client-management skills

American Management Association, Member
International Personnel Management Association, Member