Jennifer Collins
601 Main Street,
Campbell, TX,
75422
222-222-2222
name@emailprovider.com
Summary
A highly talented and driven individual with experience in tracking customers with delinquent accounts, helping in the solicitation and receipt of payments and update customer's account after settling of payment; has prepared statements for submission to credit department; has initiated repossession proceedings or service disconnections according to need and timeline; has the ability to work independently and with a team in a fast paced environment has an excellent verbal communication skills, effective telephone conversation techniques; possess the qualities of a leader by exuding firmness, direction, consistency, and professionalism at all times; is results-oriented and persistent when faced with obstacles.
Professional Experience
Billing Collector
Credit Solutions Venture, New York January 2006 Present
Responsibilities
Monitored overdue payments of clients.
Made calls to clients/debtors to get additional information as well as inform them of new products, inform them of arrears and penalties for unpaid balances and give recommendation on how to manage their accounts
Reviewed terms of sales, credit contracts and determined appropriate strategies to generate payments.
Negotiated credit extensions when necessary.
Notified credit departments and turned over records to the legal department when clients/debtors failed to respond to collection attempts.
Monitored and kept a record of information about financial status of clients/debtors and status of collection efforts.
Advised clients/debtors of necessary actions and strategies for payment schemes.
Financial Support Clerk June 2004 January 2006
National Fuel Corporation, New York
Responsibilities
Matched invoices to purchase orders for posting payment information.
Maintained records and updated account information in the company system.
Contacted suppliers to resolve problems involving price/quantity discrepancies on purchases.
Mailed copies of invoices to appropriate departments.
Identified and resolved problems concerning disbursement to different departments, and documented actions taken.
Customer Service Representative February 1999 - May 2004
Charter Bank, Florida
Responsibilities
Performed various administrative functions for assigned accounts.
Handled miscellaneous clerical duties such as answering correspondence and writing reports.
Handled customer transactions often dealing with large amounts of cash.
Answered client calls and inquiries and generated sales leads.
Maintained databases of client information and payment histories and managed notifications, reports, and multiple deadlines, as necessary.
Answered queries and customer complaints.
Education
1995- 1999 Bachelor of Science in Business Administration, Major in Accounting
Northwestern University, IL
Skills
Sound knowledge of word processing, managing files and records
Remarkable knowledge of accounting principles
Effective in writing and outstanding communication skills
Knowledge of basic and advanced mathematical principles
Computer skills
Proficiency in MS Office applications such as Word, Excel, PowerPoint, other accounting and bookkeeping applications
Awards and Affiliations
Member, International Association of Commercial Collectors
Member, Association of Credit and Collection Professionals
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