Hotel Desk Clerk Resume
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2422 Sixth Ave N
Dalton, GA, 30720
(333)-123-1234
k.anderson@emailaddress.com
Job Objective: To obtain a Hotel Desk Clerk position in a company that will allow me to grow with the company.
Work Experience:
Hotel Desk Clerk, May 2004 - Present
Hampton Inn, Dalton, GA
Welcomed guests with warm greetings and responded to their queries and requests.
Verified pre-registrations; assigned rooms; obtained information and signatures; issued door cards and assisted guests in the completion of forms.
Managed to orient guests for use and availabilities of varied facilities.
Provided statements of non-availability and posted registration information.
Issued room keys, computed charges for guests checking out, received payment and rendered receipts.
Ensured accurate accounts check at the end of shift and secured cash.
Hotel Desk Clerk, March 2002– April 2004
Skagit Valley Casino Resort, Dalton, GA
Provided information to guests by answering inquiries regarding hotel, its services like entertainment, shopping, business and travel.
Managed to direct guests to room with hotel map and guided them through.
Conveyed information by receiving and transmitting messages, mail, facsimiles and packages.
Maintained manual and computed records.
Secured guest’s valuables with safe deposit box and locker.
Established credit by verifying credit cards and obtaining cash.
Summary of Qualifications:
Ability to manage all front desks and guest services positions
Strong ability to understand and carry out instructions
Ability to talk to others to convey information effectively
Excellent communication skill to maintain good relations with customers
Ability to work closely and cooperatively with fellow employees and guest
Immense ability to handle financial transactions
Deep sense of cleanliness, neatness, honesty and reliability
Ability to perform complex data entry tasks
Education:
Associate Degree in Public Relations, Central Piedmont Community College, Charlotte, NC
