Hotel Front Desk Clerk Resume
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10524 W Chickasaw St
Lynnwood, WA, 98036
(333)-123-1234
j.franklin@emailaddress.com
Job Objective: Seeking a Hotel Front Desk Clerk position that offers an immediate challenge, career opportunity, and advancement.
Work Experience:
Hotel Front Desk Clerk, May 2004 - Present
Interstate Hotels & Resorts, Lynnwood, WA
Assisted guests with general services such as check-in, check-out, billing and other general queries.
Ensured that all wake up calls are handled promptly and properly.
Balanced accounts and managed restaurant credit card accounts.
Prepared housekeeping and other reports; computed them and conducted ongoing verification of hotel security with others over two way radio system.
Represented the hotel in regard to guest complaints and situations that require immediate attention.
Ensured transportation of guest to and from the hotel and manage their luggage.
Hotel Front Desk Clerk, March 2002– April 2004
Crestline Hotels & Resorts, Lynnwood, WA
Greeted and registered guests and assisted in room assignments.
Provided the highest quality of service to the customer at all times and maintained the hotel's standard of service and hospitality.
Handled guest registration and room assignments; pre-registrations, blocking reservations and cancellations.
Assisted customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing and safety boxes.
Handled guest check-ins and check-outs.
Ensured accurate billing and payments.
Communicated with previous shift, organized shift and review reservations and updated contingency.
Summary of Qualifications:
Excellent knowledge of the hotel property, staff and cab service area
Able to multi tasks in different areas of hotel management
Ability to handle guest check-ins and check-outs efficiently
Thorough knowledge of all restaurant register systems, call accounting systems, in room movies and downtime procedures
Ability to stand for 8 hours a day and able to work on weekends
Ability to lift up to 50 lbs
Ability to understand written sentences and paragraphs in work related documents
Education:
Associate Degree in Public Relations, Owens Community College, Perrysburg, OH
