Computer Hardware Technician Resume
Here’s a sample of what your Computer Hardware Technician Resume should look like while applying for Computer Hardware Technician Jobs.
1234 Main Court
Montgomery
NY, 12549
222-222-2222
xyz@yourmailprovider.com
Summary:
A hardworking individual who has worked with notable companies and gained experience in providing services which included both onsite and help desk support; can communicate both oral and written ideas clearly and effectively; has the ability to analyze user needs and recommend appropriate system solution.
Professional Experience:
Computer Hardware Technician September 2004 - Present
Net Applications, Cedar Rapids, Iowa
Responsibilities
Provided on-site technical support which included installation, maintenance and repairs of
Desktops, laptops, printers and other computer peripherals.
Instructed customers on how to operate and maintain their computer equipment.
Maintained an open line of communication with the assigned Service Delivery Coordinator to
ensure customer satisfaction and meet Service Level Agreement.
Tracked inventories and stocks.
Hardware Deployment Technician April 2000 - August 2004
Netcordia, Cedar Rapids, Iowa
Responsibilities
Handled hardware installation and implementations, as well as rendered after-sales support.
Installed data equipment and conducted data systems migration which included workstation and software licenses.
Assisted clients in solving computer-related issues.
Maintained working knowledge of products and/or services.
Encoded customer complaints and updated progress made on the repairs requested by the clients.
Performed other duties as assigned by the supervisor.
Desktop Support/Hardware Technician January 1996- April 2000
PACCAR, Davenport, Iowa
Responsibilities
Reported directly to the supervisor of the Desktop Services Department.
Addressed customer complaints and conducted remote troubleshooting of software and hardware installed by the team.
Managed and maintained vendor relationship.
Managed and maintained enterprise LANDesk clients by providing them exceptional support and valued-added services.
Assisted in the development of best practices manuals and procedures to ensure that the team is guided on how to efficiently render customer service at the soonest possible time.
Completed other tasks assigned by the management.
Educational Background:
Bachelor of Science with Degree in Electrical Engineering, 1996
Princeton University, NJ
Skills and Certifications:
Certified IT Technician, 1997
Good problem solving and critical learning skills
Active learning and listening skills
Clear and effective oral and written communications skills
Advanced and updated knowledge of computer hardware
Associations/ Organizations:
Computer Technician Association, Member
National Society of Professional Engineers, Member
