Customer Service Manager Resume
Here’s a sample of what your Customer Service Manager Resume should look like while applying for Customer Service Manager Jobs.
795 Hammond Dr NE, Apt 209
San Diego, CA 92101
(123)-000-1234
name@emailaddress.com
Summary:
A trained and experienced leader and supervisor who has dealt with customers on a daily basis; knows how to keep customers happy and satisfied, and is able to diffuse potentially volatile situations as well; possesses thorough knowledge in customer service management; uses an excellent approach to solving problems and optimizing team potentials, has the capacity to develop new business strategies and ideas; possesses excellent communication and human relations skills.
Professional Experience:
Customer Service Supervisor January 2007 – Present
ABC Company, San Diego California
Responsibilities
Communicated with Independent Financial Advisors and Customers.
Implemented strategies and designed the development of new services.
Provided and improved customer service, productivity and financial reporting.
Developed existing customers' accounts and identified risk renewals.
Ensured all team and personal targets were met and exceeded.
Coached, led and maximized call efficacies and performance.
Customer Service Supervisor May 2001- December 2006
Brent Inc., Los Angeles California
Responsibilities
Encouraged all the team members to share personal ideas and suggestions to bring an improvement in the works.
Motivated employees to foster a healthy working climate.
Motivated employees to develop skills to their fullest potential.
Analyzed the skills of the workers to develop appropriate solutions.
Collaborated with the Store Management Team in making decisions.
Emphasized the importance of services and works.
Answered customer questions and resolved customer service dissatisfaction.
Customer Service Manager February 1998- May 2001
East Bay Studio Corporation, San Diego, California
Responsibilities
Supervised call center operations.
Created a positive customer service spirit.
Set and ensured that service standards are met.
Resolved customer service related issues.
Arranged weekly staff meeting to discuss work goals and plans.
Assigned routine work tasks to the staffers.
Education:
Bachelor of Science in Business Administration
University of California – Irvine, 1998
Skills:
Good team player with pleasing personality
Strong interpersonal, communication, organization and follow-through skills
Capable of providing outstanding customer service
Efficient in creating a store culture, maintaining service standards at the front office
Adapting expertise with the changing environment
Diligent, target centric and result oriented
Computer literate
Awards and Affiliations:
Member, American Association of Business Supervisors
Member, International Customer Service Association
