Customer Service Executive Resume


Use the following Customer Service Executive Resume Example to create a Job Winning Resume

Betty Nixon
1078 Tail Ends Road
Green Bay, WI 54303
(111)-933-8037
b.nixon@emailaddress.com


Job Objective:

Seeking a position as Customer Service Executive in a reputed organization where I can utilize my knowledge and experience.

Highlights of Qualifications:

Vast experience in delivering exceptional customer service
Proficient with PC hardware and software
Ability to establish and maintain effective relationships with customers
Ability to work directly with people in a customer service capacity
Ability to overcoming customer objections
Ability to providing customers with information about products and services

Professional Experience:

Customer Service Executive
Comcast, Green Bay, WI
August 2005 - Present

Responsibilities:

Responded to incoming calls regarding technical questions and problem resolution.
Elicited and recorded customer information and inquiries, following prompts from a computerized system.
Solved technical problems over the phone in a single customer interaction to increase the customer experience.
Developed and maintained effective relationships with customers.
Researched and identified trends in equipment problems and documented processes used to correct issues, reported consistent problems to the escalation agent.
Consistently met and exceeded established goals and performance metrics and attained overall performance goals of the organization.

Customer Service Executive
CBS Radio, Green Bay, WI
May 2000 – July 2005

Responsibilities:

Maintained account lists and solicited new business.
Developed promotional plans, sales literature and advertising proposals.
Established and maintained relationships with clients by providing top quality service.
Investigated and resolved customer problems.
Interacted with other departments to ensure quality service in placing orders and organizing promotional events.

Education:

High School Diploma
Pasadena High School, Pasadena, CA




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