Customer Support Management Resume
Here’s a sample of what your Customer Support Management Resume should look like while applying for Customer Support Management Jobs.
2141 Springdale Rd SW, Apt 411
Colorado Springs, CO 80903
(123)-000-0000
name@emailaddress.com
Summary:
A results-driven customer support manager with proven record in greatly contributing to the advanced performance and productivity of various organizations; has the ability to achieve recognition for success in marketing customer agreements as well as providing guidance for the training and support needed to meet business goals and customer objectives; with a proven knowledge in customer service and help desk support; possesses excellent communication and writing skills, and has an innate ability to multitask and do tasks according to priority within a fast-paced environment, has vast experience in customer service and project management.
Professional Experience:
Customer Support Manager February 2006-present
ABC Company, Campbell, CO
Responsibilities
Worked with the product development department in the development of new products to increase sales.
Kept a record of call and status of customer complaints
Service Coordinator May 2004- February2006
Eastbay Corporation, Houston TX
Responsibilities
Kept records concerning the swap-out of systems.
Monitored accuracy of reports and tracked all service orders.
Monitored data management tools.
Entered work orders and timesheets for engineers, managers and crew members in the ERP.
Performed administration duties when necessary.
Customer Service Representative May 1998- March 2004
Foster and Price Corporation, Campbell TX
Responsibilities
Answered inbound calls in support of customer needs.
Gave step-by-step instructions to customers to resolve application issues.
Reviewed and issued audits on account information and processes done for customer.
Handled customer queries and kept track of customer database.
Generated leads for sales team.
Education:
Bachelor of Science in Business Administration
Stanford University, CA, 1998
Skills:
Customer Management, Training, Marketing and Sales
Project management, information technology, time management and telesales skills
Excellent communication and writing skills
Excellent ability to multitask and prioritize in fast paced environment
Familiar with Customer Relationship Management software and applications
Awards and Affiliations:
Member, Customer Relationship Management Organization
Member, Customer Experience Management Organization
