IVR Developer Resume
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1293 Church Street
New York, NY 10013
(777)-245-7192
k.lessman@emailaddress.com
Job Objective: To obtain a positon as a IVR Developer and utilize my knowledge, skills and experience.
Work Experience:
IVR Developer, July 2006 - Present
Swiss, Inc., New York, NY
Managed to deploy all phases of speech applications.
Analyzed speech applications and created detailed specification document.
Created state-of-the art Voice User Interface (VUI).
Scripted speech application codes and speech recognition grammars.
Configured Speech Servers and supported speech application deployment.
Ensured to tune speech applications.
IVR Developer, May 2002 - June 2006
Aqua Corporation, New York, NY
Managed to tune grammars using internal and external tools.
Provided IVR Programming and Development.
Administered multi-platform and highly networked computing facility.
Analyzed customer’s issues and resolved or ensure appropriate follow up.
Provided technical expertise in planning and administration.
Monitored performance of system hardware, network, and applications on daily basis.
Summary of Qualifications:
Profound knowledge of T1 interfaces with Call center technology
Proficient with Nortel IVR programming, Periphonics MPS 500/1000 IVR platform
Expert in Java, JSP, Tomcat, VXML, JavaScript, C# and.Net programming
In-depth working knowledge of Speech Recognition and Text-to-Speech applications
Skilled in testing and debugging of the IVR application
Excellent analytical and problem resolution skills
Effective communication skills
Education:
Bachelor's Degree in Computer Information Systems, Kuyper College, Michigan, MI
