Application Support Engineer Resume
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3706 O Conner Street
Biloxi, MS 39531
(111)-843-2232
k.westbrook@emailaddress.com
Job Objective: Dedicated Application Support Engineer seeking job position with company offering full time position.
Highlights of Qualifications:
Remarkable experience of increasing responsibility in information technology services and support as well as practicality in financial services organization
Profound knowledge in managing high-severity application, scheduling work, administrating progress and regulating issues
Steep knowledge of databases, SQL, MS SQL server and Oracle
Solid understanding of supporting critical infrastructures, source control and application integration
Familiarity with scripting including
Amazing ability to interpret complex procedures
Superior problem solving, planning and analytical skills
Professional Experience:
Application Support Engineer, August 2005 - Present
Merced Systems, Biloxi, MS
Innovated multi-tiered business applications and aided in coordinating technical tasks of various infrastructure support teams.
Imparted 24 x 7 on-call support and handled daily interactive and batch processing operations.
Extended application support.
Assisted the development teams in the transition of fresh application functionality.
Provided infrastructure test support to QA and UAT.
Application Support Engineer, May 2000 - July 2005
SynergyQuad Inc., Biloxi, MS
Handled business critical real-time trading systems.
Monitored and supervised various internal IT support functions.
Managed the incident resolution process and ensured adhering to departmental policies.
Coordinated with all parties and troubleshot application issues and system performance issues.
Education:
B.S in Computer Science, North Idaho College, Coeur d'Alene, ID