CISCO Customer Support Engineer Resume
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1556 Gambler Lane
Houston, TX 77028
(111)-557-3879
g.smith@emailaddress.com
Job Objective: To obtain position as a valued employee with reputable company as a CISCO Customer Support Engineer.
Summary of Qualifications:
Remarkable Data Center, networking and customer support experience
Extensive knowledge of CISCO telecommunication systems
Good understanding of Cisco's product line
Ability to prioritize his/her workload and manage customer commitments
Familiar with medium to large CISCO network configuration
Solid teamwork skills and excellent documentation skills
Strong crisis management skills
Work Experience:
CISCO Customer Support Engineer, August 2005 - Present
Cisco Systems, Houston, TX
Imparted consultation to debug broad, complicated unique network topologies with mixed media protocols.
Conducted product training for customers and extended guidance to fresh engineers.
Aided to be a technical expert and provided guidance on a world-wide basis.
Coordinated with VARs, end-users, OEMs and internal engineering units.
Reported to Senior Manager about the technicalities of the jobs assigned.
CISCO Customer Support Engineer, May 2000 – July 2005
Harris Corporation, Houston, TX
Aided to be the sole contact for large account issue resolution and imparted reviews on Cisco’s strategic roadmap.
Coordinated in customer planning meetings and managed progress reports.
Acted as intermediary between Cisco and other vendors in the Data Center.
Conducted product training.
Resolved problems of diverse scope.
Education:
Bachelor's Degree in Computer Science, Austin College, Sherman, TX