Cisco Support Engineer Resume
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4220 Elk City Road
Indianapolis, IN 46205
(111)-849-3506
e.tilley@emailaddress.com
Job Objective: SSeeking opportunity to develop new skills and gain more training in desired field by obtaining position as a Cisco Support Engineer.
Highlights of Qualifications:
Remarkable experience in installation, configuration, maintenance and troubleshooting Cisco Products
Thorough knowledge of Cisco Networking industry, products and protocols Outstanding ability to handle ambiguous circumstances
Wide knowledge of Cisco products, their technical usage, and the competitive marketplace
Proficient with VOIP, VOFR, MGCP, ISDN, T1/T3, FXS/FXO and T1 CAS
Familiarity with QOS on Cisco routers, Cisco Call Manager, CME and IOS gateway
Ability to deliver known solutions with a high level of customer satisfaction
Uncommon ability to recognize problems and provide solutions
Strong communication, interpersonal and presentation skills
Superior planning, prioritization and organizing skills
Professional Experience:
Cisco Support Engineer, August 2005 - Present
ATP Personnel Services, Indianapolis, IN
Resolved routing issues with regard to connections.
Delegated to be technical focal point during transition management phase.
Defined network connectivity requirement to clients.
Coordinated with customers and internal teams with regard to RMS Service Activation.
Regulated with CA and cross-functional teams and managed customer issues.
Education:
Bachelor's Degree in Aerospace Engineering, Kishwaukee College, Malta, IL
Master's Degree in Aerospace Engineering, Louisiana Tech University, Ruston, LA