Cisco VoIP Engineer Resume
To help you create a better Resume this Cisco VoIP Engineer Resume Sample will provide you with useful information regarding Format, Objective and Engineering Skills required in Cisco VoIP Engineer Resume.
2129 Rafe Lane
Jackson, MS 39213
(333)-678-4719
s.hagerman@emailaddress.com
Job Objective: To secure a Cisco VoIP Engineer position with premier company in which to use my past experiences in the new work environment to help company meet goals.
Summary of Qualifications:
Cisco Certified Network Associate (CCNA) and Cisco Certified Voice Professional (CCVP)
Remarkable experience in Cisco voice over IP system solutions
Extensive knowledge in Cisco engineer networking as well as traditional PBXs and Cisco UC
Working knowledge in VOIP environments and installing security, SAN and VM Ware as well as IVR and CVP
Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateways
Solid grasp of UCC Call Center technologies, Cisco IP telephony, basic LAN and WAN administration
Superior critical thinking and analytical skills
Strong customer service and communication skills
Work Experience:
Cisco VoIP Engineer, August 2005 - Present
MPL Systems, Jackson, MS
Imparted technical leadership for Consulting Services projects and aided clients in managing voice and data network infrastructure.
Formulated daily status reports on completed tasks and current issues.
Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
Outlined documentation of network design and operation.
Cisco VoIP Engineer, May 2000 – July 2005
Elite Technical Services, Jackson, MS
Managed Cisco's IP telephony and IPCC Contact Center Enterprise.
Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
Established and supported ICM and CVP call routing scripts.
Coordinated with the business to design, enforce and test ICM and CVP call flows.
Handled ICM and CVP routing scripts, Cisco Auto-dialer campaigns, Cisco Agent and Supervisor Desktop clients.
Regulated documentation of the environment and operational processes.
Education:
Bachelor's Degree in Computer Science, Silicon Valley College, Fremont, CA