Cisco Voice Engineer Resume
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1697 Mcwhorter Road
Jackson, MS 39201
(333)-260-9539
t.herrera@emailaddress.com
Objective: To gain a Cisco Voice Engineer position in which to utilize my prior job experience, enhance my abilities and to aid in the growth of the company.
Qualifications:
Remarkable experience in handling Cisco IP Telephony networks
Thorough knowledge of voice and data communications equipment and management of QoS in Cisco powered networks
Deep knowledge of Cisco routers, transport systems and Cisco Call Manager and Cisco network protocols
Skilled in architecture and enforcement of modern TCP/IP networks
Solid understanding of enforcement of suitable practices and placement for varied IP solutions within global network infrastructure
Expert in configuring, supporting, trouble shooting, debugging Cisco IP Telephony networks
Familiarity with Cisco Unified Communications (UCM, UCCX, MPE, Unity) NSTS and DRSN
Proficient with Cisco Untiy, IPCC, Cisco TelePresence, PRI/PSTN, voice trunking, and QSIG
Amazing ability to bring up VOIP and Data at fresh locations
Remarkable ability to establish dial plans, provision service provider lines and remotely troubleshoot implementation problems
Professional Experience:
Cisco Voice Engineer, August 2005 - Present
Dcm Data Systems, Jackson, MS
Provided configuration and service administration solutions to the VoIP sector.
Delivered on-site engineering support and handled specialized IP telephony equipment.
Monitored whether fresh IPT implementations are in accordance with customer expectations.
Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams.
Acted as customer technical liaison and established IPT operational standards.
Coordinated with engineering on expansions to operational systems and with internal departments to develop product roadmaps.
Cisco Voice Engineer, May 2000 – July 2005
Lucas Group, Jackson, MS
Assisted with helpdesk customer tickets by troubleshooting problems with regard to the VOIP system.
Managed multiple projects and handled routing and switching configuration.
Advanced call manager to the standard version and updated system to support the VOIP enforcement.
Handled Cisco IP phones and extensions.
Regulated VoIP implementation, design and architecture.
Education:
Bachelor's Degree in Computer Science, Rosemont College, Rosemont, PA