Customer Support Engineer Resume
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2557 Forest Avenue
New York, NY 10011
(333)-658-4443
a.bell@emailaddress.com
Job Objective: To use my experience as a Customer Support Engineer to secure position with growing firm.
Summary of Qualifications:
Remarkable experience in Customer Support and Professional Services
Proficient with C, C++, C#, Java, J2EE and .NET
Familiarity with JBoss, BEA WebLogic, IBM WebSphere, IIS, Tomcat/Apache
Good understanding of protocol internals, J2EE applications, IP networking protocols
Skilled in software debugging and trouble-shooting
Ability to listen effectively and show patience while working with customers
Ability to multitask effectively and work well under pressure
Ability to prepare and provide reports on the status of customer products, issues and opportunities
Strong flexibility, integrity and creative problem-solving skills
Work Experience:
Customer Support Engineer, August 2005 - Present
RCG Information Technology, Inc., New York, NY
Provided software support on company products to IT and Human Capital Management system.
Developed applications and scripts, company product code, collected technical data and resolved complex customer issues.
Identified and recommended code fixes to Customer Engineering.
Collaborated with third party vendors regarding assistance needed in troubleshooting process.
Visited customer sites and resolved customer issues.
Identified customers and company management issues and developed resolution plan.
Assisted and provided training to Support Engineers.
Customer Support Engineer, May 2000 – July 2005
Electric Cloud, Inc, New York, NY
Assisted customer programming staff in handling products safely.
Resolved customer and on-site inquiries regarding product performance.
Developed action plans for case closure and ensured satisfaction to customers.
Informed engineering unit regarding design, safety and maintenance problems and bugs.
Ensured timely delivery of repaired products to customers.
Documented customer problems as required.
Assisted customers with early product evaluation and quality testing.
Education:
Bachelor's Degree in Computer Engineering, Lake Superior State University, Sault Sainte Marie, MI
