Desktop Support Engineer Resume
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4508 Boring Lane
San Francisco, CA 94108
(111)-759-7563
l.keyser@emailaddress.com
Job Objective: A challenging career opportunity as a Desktop Support Engineer which would help me to utilize my academic background to assist me to gain experience, employ my excellent interpersonal skills, and enable me to make a positive contribution to the company.
Work Experience:
Desktop Support Engineer, August 2005 - Present
SyCom Technologies, San Francisco, CA
Assisted the end users, installed and performed troubleshoot on the hardware and software.
Provided assistance to the desk users in using the new and existing technologies.
Managed all IT equipments of the company such as laptops, printers and desktops.
Answered all client and management queries and requests and provided status reports for the same.
Maintained the Desktop Support SOPs and prepared training manual for the second line support team.
Provided support to the training events and assisted the department at the time of breakdown of equipment.
Coordinated with the Help Desk software program and the Remedy team and resolved all document requests.
Desktop Support Engineer, May 2000 – July 2005
Buxton Consulting, San Francisco, CA
Answered all requests for the second line support on the telephone, emails and the helpdesk.
Managed all documents and provided timely resolutions to all problems.
Coordinated with the dealers and resolved any application issue.
Maintained the hardware and software, installed and updated them by patches.
Ensured that the security of the data was maintained on the desktop system.
Provided training to end users on the various procedures and software programs.
Summary of Qualifications:
Hands on experience of providing internal support to the desktop systems and network infrastructure
Sound working knowledge of computer hardware, software and associated operating system
Wide knowledge of GHOST imaging, Windows XP, Linux and Windows 2003
Proficient with DNS, DHCP, HTTP, FTP, SNMP, SMTP and exchange
Familiarity with computer based and networked hardware and software systems
Skilled in troubleshooting all desktop and server operating systems and hardware
Outstanding ability to work shooting and configuring Remote access, VPN, Wireless routers, Cable modem
Exceptional skills to work on MS Office 2003 and 2007
Proficient in using call tracking software
Education:
Bachelor's Degree in Computer Science, Grambling State University, Grambling, LA
