Developer Support Engineer Resume
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1402 Brown Street
San Jose, CA 95113
(123)-206-7440
m.hill@emailaddress.com
Job Objective: Seeking a career opportunity as a Developer Support Engineer within the company which will help me while also helping the company to grow, due to my past experience in the field.
Summary of Qualifications:
Admirable experience working as an engineer for product development
Skilled in Writing code samples, tutorials, and technical code for the customer development team
Remarkable ability to meet the requirements of the customers
Proficient in using the database management structures and data structures
Expertise in providing technical support
Ability to resolve problem by identifying the fault in the product
Skilled to understand the working of the Windows and Linux platforms
Exceptional skills to work on Oracle and SQL platforms
Expertise in Microsoft Visual Studio 2003
Work Experience:
Developer Support Engineer, August 2005 - Present
Amazon, San Jose, CA
Answered and resolved all customer queries with the help of the phone, live chat and email facility.
Performed troubleshoot on the technical problems with the help of Infragistics products.
Handled the bugs that were reported by the customer.
Assisted other departments in designing small projects.
Prepared coded samples for the customers and maintained a report for the same.
Provided ideas and initiated new products, provided inputs for improved services and product efficiency.
Developer Support Engineer, May 2000 – July 2005
Palantir Technologies, San Jose, CA
Provided technical support to the customers though phone and email.
Performed troubleshoot and reviewed all complex codes.
Greeted all customers in a pleasant manner and resolved their queries.
Maintained a record of all the customer problems and request in the Palantir ticket tracking system.
Proofed the product and provided recommendations for product improvement.
Coordinated with the other teams and participated in various projects.
Education:
Bachelor's Degree in Computer Science, Nazareth College, Rochester, NY
