Field Support Engineer Resume
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3231 Conference Center Way
Avoca, PA 18641
(123)-233-2929
r.love@emailaddress.com
Job Objective: Looking for employment as a Field Support Engineer with a top rated company that suits my expertise and experience levels.
Professional Experience:
Field Support Engineer, August 2005 - Present
Evertz Microsystems Ltd., Avoca, PA
Coordinated with the technical support department and customers and resolved all problems.
Managed the customer requirements and allotted duties to the staff members.
Performed troubleshoot on the equipment and system at the customer site and repaired dysfunctional equipment.
Provided after sale support for the client, such as software and hardware.
Documented all the maintenance and repair work.
Coordinated with the various departments in the special projects and improved the processes.
Provided training to the new members who joined the Field Support Engineering team.
Field Support Engineer, May 2000 – July 2005
Panasonic Avionics Corporation, Avoca, PA
Answered all technical queries for the customer related to firmware upgrade and general maintenance.
Performed troubleshoot on the application and diagnosed the malfunction and the root cause.
Assisted the customers and resolved the problem and recommended the necessary changes if they were required.
Coordinated with other departments and provided feedback obtained from the customers on the design change required by them.
Prepared the customer guides and provided information on the application, product, FAQ and the system configuration.
Scheduled installation of the product at the customer site and trained them on its usage.
Summary of Qualifications:
Admirable experience working as a Field Support Engineer for .Net applications
Exceptional knowledge of the Linux OS and server hardware
Sound understanding of the UNIX and Windows NT configuration
Ability to design a network with routers and switches
Remarkable ability to learn new technologies and use it
Amazing skills to understand the engineering principles and procedure
Familiarity in understanding the SAN and NAS storage system
Proficient in providing excellent customer service
Education:
B.S in Agricultural Engineering, Raymond Walters College, Blue Ash, OH
