IT Engineer Resume
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2851 Rogers Street
Cincinnati, OH 45202
(123)-811-5830
g.lopez@emailaddress.com
Job Objective: Experienced IT Engineer seeking employment within a quality field and well-established company.
Work Experience:
IT Engineer, August 2005 - Present
Front Porch Communications, Cincinnati, OH
Monitored trouble tickets and performed troubleshoot on applications and identified problem and resolved it.
Ensured that all alerts were catered to immediately and escalated issues to IT departments if required.
Facilitated calls for production stages and provided accurate timelines for project.
Inspected all application outages and tracked applications in which they were presented with help of reporting tools.
Operated processes that were based on SOP documentation and run book.
Maintained and configured system management tools.
IT Engineer, May 2000 – July 2005
Strategic IT Staffing, Cincinnati, OH
Managed server and ensured that all production devices associated with IT was functioning properly.
Prepared an estimate of time and cost of project, obtained quotes from vendors.
Developed network design such as location, space that would be required for application and server size for project.
Evaluated network and recommended changes and enhancements that was required for it.
Updated system for client and ensured that network worked to its optimal level and maintained security of it as well.
Recommended specifications and made purchase orders of software and hardware required for user.
Maintained a back up for network and restored functions when needed.
Provided technical support to storage devices and maintained an antivirus system.
Summary of Qualifications:
Vast experience in Network, Linux, and Windows Systems Administration in IT environment
Ability to work effectively with IT support teams, management, and internal users
Wide knowledge of IT operations and IT enterprise applications
Working knowledge of trouble ticketing systems, Network Management Systems and problem management processes
Outstanding knowledge of various servers and storage systems
Ability to troubleshoot and diagnosed problem and resolve it.
Ability to oversee trouble ticketing systems
Solid problem diagnosis, troubleshooting, and problem solving skills
Proficient in administering server and exchange environments
Education:
Bachelor's Degree in Computer science, Jefferson College, Hillsboro, MO
