IT Support Engineer Resume
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2847 Lowland Drive
Creston, IL 61068
(111)-527-1229
j.green@emailaddress.com
Job Objective: Seeking a position as a IT Support Engineer in a highly established firm that will further boost my career.
Work Experience:
IT Support Engineer, August 2005 - Present
CyberSource, Creston, IL
Performed troubleshoot and resolved all technical problems of customers.
Provided effectively solutions to all of customer’s problems and ensured that customer was satisfied with solutions.
Assisted new and existing customers configured and installed hardware and software.
Maintained help desk tracking system and documented all incoming problem calls and resolution that were given for same.
Coordinated with IT staff and resolved incidents that were faced by users.
Ensured that specific needs of Cyber Source community were met.
Monitored configuration of audio video hardware and related equipment.
IT Support Engineer, May 2000 – July 2005
WJLA-TV/TBD, Creston, IL
Analyzed and resolved all problems of desktop, laptop and printer.
Maintained and performed troubleshoot on computer hardware and software.
Documented all problems and their solutions that were adopted.
Performed root cause analysis of problem on operating procedures.
Provided quality service to customers and prepared timely reports for same.
Coordinated with IT team and forecasted all problems.
Summary of Qualifications:
Vast experience in performing IT support services
Sound knowledge of Windows Active Directory and user account management
Familiarity with Help Desk Tools (tracking, knowledgebase, remote control)
Skilled in configuring, supporting and maintaining PC hardware, printers, and peripherals
Sound knowledge in traditional IT systems - networks, email, financial applications and file systems
Operating knowledge of Microsoft Office applications and software
Expert at working on Windows XP, Windows 7 operating systems
Ability to maintain and configure hardware and printers
Education:
Bachelor's Degree in Computer science, Yale University, New Haven, CT
