Microsoft Premier Field Engineer Resume
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1997 Gorby Lane
Jackson, MS 39201
(111)-316-6758
t.summers@emailaddress.com
Career Objective: Microsoft Premier Field Engineer seeking position with challenging organization needing dedicated and enthusiastic employees.
Summary of Qualifications:
Admirable experience working as a Microsoft Premier Field Engineer
Profound knowledge of Microsoft Service Management
Ability to adapt quickly to changes
Ability to perform troubleshoot on Microsoft applications
Good interpersonal skills
Exceptional communication skills
Work Experience:
Microsoft Premier Field Engineer, August 2005 - Present
Cybercoders, Jackson, MS
Provided onsite technical support to all customers around globe.
Managed all clients and provided short Rapid Onsite Support and long term Dedicated Support in accordance to contracts.
Coordinated with product development teams and ensured that all customer issues were resolved.
Monitored service agreements and facilitated in customer satisfaction by providing optimal services.
Assisted department staff and investigated all problems faced by customer.
Performed technical analysis and processed all customer requests and trained them in process.
Maintained application and reported all bugs to product groups and recommended necessary improvements.
Microsoft Premier Field Engineer, May 2000 – July 2005
Comrise Technology, Jackson, MS
Provided on-site technical support to customer as per service contract.
Monitored Microsoft Services in an organization and provided support to various groups.
Performed troubleshoot on software and provided resolutions to Product Support Services for customers.
Trained customer on technical issues of software through telephone and electronic media.
Education:
Bachelor's Degree in Computer Engineering, Flagler College, Saint Augustine, FL
