Front Office Executive Resume
Here’s a sample of what your Front Office Executive Resume should look like while applying for Front Office Executive Jobs.
609 West Main Street,
Bloomington,
IL, 61701
222-222-2222
name@emailprovider.com
Summary:
A people-oriented person with a happy disposition in life; has engaged self in tasks that dealt with business development activities, mapping of new market segments, sourcing out of new accounts and opportunities, relationship-building, customer service and guest-relations; can work well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision.
Professional Experience:
Front Office Executive January 2007 – Present
Dallas Hilton, Dallas, California
Responsibilities
Functioned as a receptionist wherein initial front office operations with clients are done.
Coordinated and updated various department details regarding ticketing, reservations, inquiries and records.
Responded and attended to different complaints, service issues and other general questions or concerns.
Responsible for managing guest, clients and candidates.
Managed multi-line phone system.
Responsible for greeting and directing guest and staff.
Guest Relations Officer June 2004– January 2007
Hilton Grand Vacations Company, Orlando, Florida
Responsibilities
Responded to guests, client‘s’ inquiries and requests.
Managed guest relation activities.
Coordinated request of guest to other departments such as housekeeping, pantry, etc.
Responded to different complaints of guest and offered a solution.
Responsible for answering and attending to incoming and outgoing calls.
Responsible for transferring calls to the concerned departments.
Hotel Receptionist February 1999 – May 2001
Hilton Garden Inn, Valencia, California
Responsibilities
Managed front desk operations.
Warmly greeted customers and guests entering and leaving the hotel premises.
Attended to various guest inquiries, special assistance and room service requests from checked-in clients, and immediately handled complaints.
Informed clients and other concerned departments of events and details.
Responsible for courier dispatches and courier receipts.
Managed guest, clients and candidates.
Education:
1994- 1999 Bachelor of Science in Hotel and Restaurant Management
Columbia University, NY
1990 – 1994 Associate Degree in Public Relation
Columbia University, NY
Skills:
Proficiency in computer applications (MS Office Word, Excel, PowerPoint, Outlook, Oracle CRM) related to work
Good customer relations skills
Proficiency in both oral and written communication skills
Good time management skills
Organization, documentation, bookkeeping and coordination skills
Awards and Honors:
Employee of the Year, Hilton Hotels, 2007
