Help Desk Operator Resume
Use the following Help Desk Operator Resume Example to create a Job Winning Resume
4430 Seneca Drive
Portland, OR 97205
(111)-855-3365
c.hansen@emailaddress.com
Job Objective:
To obtain a Help Desk Operator position and to contribute to the success of the company.
Highlights of Qualifications:
Remarkable experience in IT help desk operations
Proficiency in using standard help desk software tools
Profound knowledge of basic IT products and tools, basic desktop hardware and software, network concepts and computer security procedures
Familiar with troubleshooting computers and peripheral equipment
Ability to troubleshoot, install and upgrade PC hardware, peripherals and software
Strong written communication skills
Excellent verbal and interpersonal communication skills
Professional Experience:
Help Desk Operator
Swiss Post Solutions, Portland, OR
August 2005 - Present
Responsibilities:
Responded to all incoming calls and e-mails to the help desk hotline and e-mail account.
Responded to troubleshooting calls to determine if calls can be resolved at the Help Desk.
Collaborated with the Scheduling Coordinator as it pertains to receiving A/V setup assignments.
Reassigned any setup that will not be able to pick up to an available technician.
Help Desk Operator
Unysis Corporation, OR
May 2000 – July 2005
Responsibilities:
Provided end-user support primarily to PC users, UNIX users and Macintosh users.
Worked with Windows XP based systems supporting users, network printers and other peripherals, such as scanners and bar code readers.
Functioned in a large, classified and windows-based network.
Executed a variety of applications that included most desktop applications typically found in government activities.
Education:
High School Diploma
Lakeview Fort Oglethorpe High School, Fort Oglethorpe, GA