BPO Manager Resume
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686 Pretty View Lane
Kenwood, CA 95452
(333)-833-2417
s.irby@emailaddress.com
Job Objective: To secure a position with a reputable company in which to exercise my knowledge and training as a BPO Manager.
Highlights of Qualifications:
Huge experience in managing and planning projects on various offshore models with help of web technologies
Profound knowledge of Financial industry especially services
Huge knowledge of regulatory and SEC fillings
Immense ability to resolve all problems to assist growth in business
Exceptional ability to maintain records of all delivery
Skilled to maintain good relationships with clients
Excellent skills in various SDLC methodologies
Proficient in developing and maintaining projects
Professional Experience:
BPO Manager
Accenture, Kenwood, CA
October 2008 - Present
Coordinated with customers and global delivery teams and defined requirements for project release.
Planned projects and assessed scope, schedule and quality of various projects.
Maintained a track of all project progress, evaluated it on a regular basis and informed stakeholders on same.
Analyzed projects and provided feedback to all team members.
Trained and mentored team in providing optimal levels of customer services.
Monitored all programs, identified potential risks and designed necessary mitigation plans accordingly.
Assisted PMO team and ensured optimal levels of project deliverables for global delivery team.
Ensured compliance to all timelines and budget.
BPO Coordinator
DCSI, Kenwood, CA
August 2003 - September 2008
Monitored incoming residential BPO orders and assigned it to appropriate teams and provided necessary follow up documents.
Administered efficient working of all projects through status reports provided by brokers.
Provided optimal services to all clients and resolved issues.
Managed incoming mails and telephone calls for various order assignments.
Participated in various BPO meetings and reviewed progress.
Provided support to various department functions.
Education:
Bachelor's Degree in Business - Management
Greenville College, Greenville, IL