Branch Operations Manager Resume
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4750 Black Stallion Road
Winchester, KY 40391
(111)-582-8705
l.dupont@emailaddress.com
Job Objective: Searching for a company that needs help in restoring their success by hiring management who will work diligently for them.
Highlights of Qualifications:
Huge experience in maintaining customer services and providing services to banking customers
Deep knowledge of bank products and common transaction and service requests
Wide knowledge of Reg CC, Reg DD and Bank Secrecy Act
Immense ability to analyze processes and make recommendations
Outstanding ability to work in a fast paced environment to meet deadlines
Good communication skills in both oral and written forms
Ability to manage confidential information
Ability to generate recommendations and strong decision making skills
Solid understanding of new technologies and software
Professional Experience:
Branch Operations Manager
PSAV Presentation Services, Winchester, KY
October 2008 - Present
Developed policies to effectively managed human resources and available materials.
Coordinated with various activities and engaged in customer services activities.
Administered effective working of all branch operation personnel and assisted human resources in various placement agencies.
Assisted branch team and resolved any issues faced by same.
Evaluated current processes and designed ways to improve productivity and enhance working of projects.
Collaborated with branch manager and assisted in rolling out new programs.
Performed audits on branch and ensured readiness of branch.
Branch Operations Officer
Wesco International, Winchester, KY
August 2003 - September 2008
Developed various bank policies and controls and ensured compliance to same.
Evaluated new accounts and checked for appropriate documentation.
Performed risk management on various activities with help of logs, reports and associated operational activities.
Provided support to various item processing functions such as review and balancing.
Assisted clients in providing appropriate services and reports as requested.
Branch Operations Representative
First Niagara, Winchester, KY
May 1998 - July 2003
Provided operational and technical support to all retail branch offices and departments.
Monitored work and ensured timely delivery of all projects.
Ensured compliance to all regulatory standards and policies.
Managed all issues faced by regulators and effectively resolved it.
Education:
Bachelor's Degree in Operations Management
St. John Fisher College, Rochester, NY