Cafe Manager Resume
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2533 Horizon Circle
Tacoma, WA 98402
(111)-651-8292
j.robertson@emailaddress.com
Job Objective: To enhance my skills and further my career by filling the position of Cafe Manager in well-established organization.
Highlights of Qualifications:
Admirable experience in administering café in a high volume food environment
Deep knowledge of food costing and menu planning
Profound knowledge of food and beverage equipments and operations
Immense ability to identify and resolve all issues
Exceptional ability to work at flexible hours including weekends and holidays
Excellent customer service skills and preparing presentation
Skilled to plan and control smooth working of cafe
Proficient with POS systems and MS Office Suite
Professional Experience:
Cafe Manager
Compass Group, Tacoma, WA
October 2008 - Present
Supervised efficient working of supervisors and attendants in café.
Trained new employees in managing café work and conducted improvement programs for employees.
Reviewed performance and provided counseling to personnel if required.
Maintained stock and ensured optimal quality of food and beverage ordered and sold in café.
Monitored all customer complaints and initiated steps to resolve it efficiently.
Prepared departmental schedules and payrolls for employees on a weekly basis.
Developed and maintained cash control procedures.
Ensured cleanliness in café area.
Assistant Cafe Manager
LaFarm Bakery and Café, Tacoma, WA
August 2003 - September 2008
Coordinated with employees and customers and managed all complaints effectively.
Developed strategies to achieve weekly and monthly targets.
Facilitated in getting more members and developed ways to maximize guest frequency.
Ensured optimal level of customer services in process.
Monitored efficient resources for shifts and maintained an inventory for same.
Prepared records of monthly transactions and managed all finances for café.
Cafe Supervisor
Sunriver Resort, Tacoma, WA
May 1998 - July 2003
Administered day to day activity of cafe and supervised efficient working of staff.
Monitored café on regular basis and ensured compliance to all sanitation and safety standards for guests.
Ensured optimal level of food quality at all times and determined food standards to be served to guests.
Maintained an inventory of food products and ensured no shortage in raw materials.
Participated in various meetings, analyzed problems and recommended resolution.
Performed regular checks on staff uniform and ensured compliance to manuals.
Education:
Bachelor's Degree in Addiction Counseling
De Anza College, Cupertino, CA
