Client Relations Manager Resume
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1503 New York Avenue
Montrose, CA 91214
(111)-236-2193
m.burgess@emailaddress.com
Job Objective: Seeking Client Relations Manager position with reputable organization in which my experience can be a positive influence on the growth of company.
Highlights of Qualifications:
Experience to develop complex customer proposals for marketing services for international companies
Huge knowledge of billing systems
Remarkable knowledge of desktop publishing tools
Ability to work on windows platforms
Ability to manage multiple projects
Excellent skills work on all hazard and homeowner claims
Amazing communication skills in both oral and written forms
Ability to resolve all issues efficiently
Ability to pay attention to all client details
Professional Experience:
Client Relations Manager
Pye Legal Group, Montrose, CA
October 2008 - Present
Managed and resolved all client issues for all claims and insurance processes.
Maintained and developed professional relationships with all clients.
Assisted claims managers and provided training to evaluate all process efficiently.
Coordinated with claims managers to design various policies and procedures.
Developed budget on monthly basis and monitored progress regularly.
Designed and executed an efficient Quality Assurance plans and evaluated resources.
Collaborated with sales and marketing team and prepare reports for client packages.
Prepared all reports as per company guidelines and ensured accuracy.
Client Relations Specialist
Janus Capital Group, Montrose, CA
August 2003 - September 2008
Managed all corporate complaints for office president.
Performed troubleshoot on all customer issues and resolved all technical issues.
Coordinated with technical operations team to provide effective resolution.
Prepared and maintained all special market accounts through email and telephone.
Monitored all escalated calls and provided assistance to agency response team.
Maintained center accounts and managed inventory of all equipment transactions.
Client Relations - Coordinator
Telovations, Inc., Montrose, CA
May 1998 - July 2003
Prepared drafts for all project proposals.
Performed market research on all client issues and performed regular analysis.
Monitored and identified new business opportunities and facilitated improvement.
Coordinated with marketing team to develop all online and offline strategies.
Managed various social media sites and promoted company on it.
Maintained all marketing campaigns and ensured effectiveness of campaigns.
Education:
Bachelor's Degree in Business
Napa Valley College, Napa, CA
