Day Spa Manager Resume


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Shalanda Lund
1839 Lynn Street
Boston, MA 2110
(123)-297-5221
s.lund@emailaddress.com


Job Objective: Qualified Day Spa Manager seeking work with an existing company in which to put my skills and knowledge to good use.

Highlights of Qualifications:

Exceptional experience in retail operations in massage industry
Remarkable knowledge of retail store procedures
Outstanding knowledge of beauty and cosmetic products
Ability to multi task and prioritize work
Ability to motivate staff members
Good communication skills in both oral and written forms
Excellent skills to communicate with clients
Ability to maintain all deadlines
Solid understanding of spa equipments.

Professional Experience:

Day Spa Manager
PRO Sports Club, Boston, MA
October 2008 - Present

Administered every day activities for all spa services.
Supervised efficient working of spa such as reservations.
Maintained neat and clean area at all times.
Coordinated with departments to hire and train staff.
Evaluated working of all staff members.
Participated in all departmental meetings and recommended improvements.
Designed various variations in spa treatments.

Day Spa Assistant
Hand Stone Massage Spa, Boston, MA
August 2003 - September 2008

Coordinated with Spa Manager and monitored all operations.
Ensured compliance to all local health and safety regulations.
Maintained records of store sales and payroll for employees.
Assisted customers with all information and ensured optimal services.
Participated in all promotional marketing activities.
Monitored store inventory and placed purchase orders.

Day Spa Receptionist
Herbalfairy & Beauty Inc., Boston, MA
May 1998 - July 2003

Greeted all customers pleasantly.
Coordinated with guests and scheduled appointment with therapist.
Ensured compliance to reporting system within timeframe.
Maintained all billing procedures for facility.
Assisted in reconciliation of all funds at desk.
Monitored inventory and maintained record for it.

Education:

Bachelor's Degree in Hospitality
Columbia Union College, Takoma Park, MD

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