Field Services Manager Resume
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1839 Spring Street
Moweaqua, IL 62550
(222)-768-6569
m.martin@emailaddress.com
Job Objective: To use my personal relation skills and extensive training to acquire a position as Field Services Manager with a reputable company.
Highlights of Qualifications:
Remarkable experience in merchandising and outreach programs
Operational knowledge of Microsoft Office applications
Exceptional knowledge to prepare reports on market trends
Ability to maintain knowledge on new technologies
Ability to provide response to all customer inquires
Ability to analyze and prioritize service requirements
Excellent communication skills
Proficient to install and repair analytical tools
Professional Experience:
Field Services Manager
IKON, Moweaqua, IL
October 2008 - Present
Provided technical support to technicians for end user customers.
Ensured optimal level of customer satisfaction.
Evaluated customer interactions and review all technicians work.
Conducted interview and hired new customer service technicians.
Managed and provided timely response to al customer inquiries.
Performed performance appraisals and prepared reports.
Provided support to all team members to achieve objectives.
Developed and maintained good relations with functional group.
Field Services Engineer
Life Technologies, Moweaqua, IL
August 2003 - September 2008
Installed and performed repair for all AB products for accounts.
Evaluated performance on installed units.
Performed troubleshoot on various situations and resolved issues.
Managed multiple works and prioritized work schedule for same.
Maintained all company vehicles efficiently.
Participated in training programs and prepared manuals and journals.
Field Services Technician
PECI, Moweaqua, IL
May 1998 - July 2003
Provided training to retail personnel and contractors.
Coordinated with project team and scheduled post installations.
Analyzed market trends and prepared reports.
Performed audits on energy efficiency processes and refrigeration system.
Assisted field staff with assign territories.
Education:
Bachelor's Degree in Business Management
Georgia College & State University, Milledgeville, GA
