Guest Service Manager Resume
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3921 Hickory Lane
Washington, DC 20024
(123)-479-1338
j.britton@emailaddress.com
Job Objective: Seeking the opportunity to fill Guest Service Manager’s position with a growing organization.
Highlights of Qualifications:
Huge experience in providing optimal levels of customer services for various hospitality departments
Outstanding knowledge of hotel departments
Immense ability to multitask and prioritize work
Exceptional ability to work in a flexible schedule and on weekends
Good communication skills in both oral and written forms
Skilled to provide optimal guest services
Ability to communicate effectively with Clients, Management and Co-workers
Proficient in providing exceptional facilities to guest
Professional Experience:
Guest Service Manager
Summit Hospitality Group, Ltd, Washington, DC
October 2008 - Present
Assisted Front Desk department in managing all guest complaints and ensured resolution.
Managed guest services and monitored operational departments for hotel.
Ensured compliance to various brand standards and managed work accordingly.
Monitored all quality issue complains, investigated issues and implemented required training programs.
Maintained knowledge on various hotel events and activities.
Hired and trained front desk and food and beverage employees in performing efficient work.
Maintained hotel work according to required rules, regulations and policies.
Analyzed problems in hotel and provided permanent solutions for same.
Guest Service Representative
Extended Stay Hotels, Washington, DC
August 2003 - September 2008
Greeted all customers in a professional and courteous manner.
Administered check in process for guests and verified information provided by guest.
Managed and assisted customers in all telephone queries.
Maintained knowledge on various products and services and promoted it to client.
Monitored inventory of supplies for Manager and maintained records of product counts.
Ensured a neat and clean lobby and front desk at all times.
Guest Service Coordinator
Hyatt, Washington, DC
May 1998 - July 2003
Administered services and ensured optimal levels of customer service and satisfaction.
Managed customers and informed about available services.
Monitored inventory of supplies and placed purchase orders accordingly.
Assisted in promoting business by handing out brochures.
Education:
Bachelor's Degree in Operations Management
Mercyhurst College, Erie, PA