System Support Manager Resume
Searching for the right System Support Manager jobs? Try this System Support Manager resume on for size to really get noticed.
1148 Camel Back Road
Tulsa, OK 74119
(222)-604-7343
h.coulter@emailaddress.com
Job Objective: Seeking System Support Manager Position in a well established firm to use my education and experience in a way that benefits the company.
Highlights of Qualifications:
Remarkable systems engineering support experience with expertise in system administration and software development
Skilled at providing system support, technical customer support, and systems analysis
Deep knowledge of IT infrastructure designs, software and hardware of IT systems
Good understanding of TCP/IP stack, web servers, networks, firewall security and inter / intra-network
Ability to direct and assign work within the support services function
Ability to maintain a comprehensive system support programs
Ability to provide engineering support to systems
Ability to develop and monitor software development life cycle
Ability to analyze and resolve complex problems
Ability to train, motivate and develop departmental personnel
Professional Experience:
System Support Manager
CSC, Tulsa, OK
October 2008 - Present
Administered working of systems and provided technical support to all IT equipments.
Directed and managed installation and testing of all software and hardware of systems.
Coordinated with development team and ensured work according to required regulations
Managed infrastructure operations of facility and ensured that effective services to clients.
Determined company security policies and procedures and documented prepared regulations.
Documented all database information on servers and monitored purchases made from vendors.
Identified any issues on databases and servers and escalated problems to senior when required.
Monitored working of database such as performing tuning on systems when required and upgrading it with necessary patches.
Systems Support Specialist
Vectren, Tulsa, OK
August 2003 - September 2008
Analyzed business of clients and determined their requirement for systems.
Oversaw tracking system and maintained a record of logs, identified any issues by performing regular troubleshooting on systems.
Established various policies and strategies for development of business and resolved all complex problems.
Documented reports required for project and analyzed to interpret them in systems, ensured necessary papers were signed by client.
Supervised system working and performed risk assessment analysis on systems.
Developed test plans and test cases for clients and prepared process flow for every project.
System Support Engineer
ATR International, Inc., Tulsa, OK
May 1998 - July 2003
Coordinated with Operations Director and monitored all engineering activities carried in facility.
Monitored system performance and ensured it worked according to customer requirements and checked their down time.
Reviewed new technologies introduced in markets and checked their compatibility with current systems.
Developed test plans and prepared product requirements and process.
Evaluated documents and system engineering standards and tools used in projects and recommended changes if required.
Education:
Bachelor’s Degree in Computer Engineering
Point Park University, Pittsburgh, PA
