Technical Service Manager Resume
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2067 Chandler Hollow Road
Pittsburgh, PA 15212
(222)-405-7684
f.oquinn@emailaddress.com
Job Objective: To obtain a position as Technical Service Manager with your company so that I can act on the skills and experience I have obtained in past positions.
Highlights of Qualifications:
Admirable experience maintaining a network of sites, structuring networks and repairing modems, printers and scanners
Exceptional knowledge of computer networks and associated software
Deep knowledge of computer systems and Microsoft applications
Remarkable ability to analyze issues and resolve it effectively
Ability to understand needs of available market and products
Skilled to provide technical support to processes and systems
Excellent skills to work on LAN networks
Proficient in working on lower layer technologies
Good understanding of troubleshooting process
Professional Experience:
Technical Service Manager
Verizon Communications, Pittsburgh, PA
October 2008 - Present
Reviewed all works of employees and managed salaries.
Scheduled necessary training required for customer engineers.
Maintained work on processes according to company procedures and policies and ensured its enforcement.
Evaluated management performance, gathered and analyzed trouble tickets raised by customers and recommended changes in service plans.
Monitored equipment inventory and maintained records of equipments used.
Determined disaster recovery plans and analyzed network for optimal services, recommended changes and evaluated all implemented changes.
Managed all service issues and escalated them to management if not resolved during appropriate time.
Improved client services and maintained documentation for same and provided uninterrupted services to client.
Technical Service Engineer
Franklin Paterson Company, Pittsburgh, PA
August 2003 - September 2008
Managed ticket management systems, checked tickets to be generated properly and prepared necessary documents for same.
Coordinated with client personnel and developed various designs for multiple products and maintained optimal customer service.
Performed troubleshoot on systems and resolved all network problems.
Assisted customers and resolved all issues in a timely manner and maintained good relationships with clients.
Organized test data and maintained processes to ensure smooth working of systems.
Documented work performed in computer systems and networks.
Technical Service Technician
Noritsu Corporation, Pittsburgh, PA
May 1998 - July 2003
Organized components and performed tests on systems and installed systems and equipments when required.
Trained office staff on system installation and its operation.
Determined alternate components required for on-site repairs on systems and networks.
Managed all paperwork for processes such as inventory, time sheet and all equipment related repairs and installation.
Coordinated with technical support team and prepared summary of services provided to clients to be submitted to mangement.
Monitored new technologies introduced and maintained good technical knowledge to enhance systems.
Education:
Bachelor’s Degree in Mechanical
The Evergreen State College, Olympia, WA
