Technology Manager Resume
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842 Smith Street
Westborough, MA 1581
(123)-864-4693
m.palmer@emailaddress.com
Job Objective: Seeking a chance to work with a growing company through filling the Technology Manager position and putting my experience to good use.
Highlights of Qualifications:
Huge experience in managing technical teams, designing network administration and developing databases
Outstanding knowledge of communication principles and information system procedures
Exceptional knowledge of data communication and processing procedures
Remarkable ability to develop and administer working of programs
Ability to modify existing and vendor programs
Skilled to understand network working
Excellent skills to understand and interpret regulations
Proficient in working on Windows platform
Ability to plan, coordinate, and expedite work projects
Ability to interpret complex rules and regulations
Ability to analyze business requirements and determine business value
Familiarity in reporting techniques and methods
Professional Experience:
Information Technology Manager
Avery Dennison, Westborough, MA
October 2008 - Present
Maintained systems and ensured all back up processes worked efficiently.
Organized all software and hardware required for systems and placed necessary purchase orders accordingly.
Coordinated with IT staff and assisted in research of new techniques for systems.
Monitored working of systems, scheduled necessary upgrades to it and ensured security.
Reviewed all software licensing laws and ensured its compliance with process working.
Oversaw complex technical problems in hardware and software systems in network and resolved it.
Evaluated performance of employees and ensured full utilization of employee potential.
Inspected security data at all times and secured it from any attack.
Information Technology Specialist
Avery Dennison Corporation, Westborough, MA
August 2003 - September 2008
Assisted customers and answered all technical queries regarding systems via phone or in person.
Monitored all hardware and software issues and resolved problems.
Managed customer complaints and provided appropriate information, followed necessary desk procedures.
Oversaw all problems faced by customers and escalated complex issues to seniors.
Documented resolutions provided and tracked all problems and requests made by customers.
Coordinated with Manager and updated windows network.
Information Technology Technician
STG, Inc., Westborough, MA
May 1998 - July 2003
Assisted customers on phone and answered all queries and requests.
Consulted IT team and researched issues highlighted by customers regarding system issues.
Handled all installation and upgrade work on employee workstations.
Identified need of peripheral equipments to systems and assisted its set up.
Developed prevention procedures to prevent reoccurrence of problem.
Managed desk tracking system and tracked all help desk request made by customers.
Education:
Bachelor’s Degree in Computer Science
Antonelli College, Cincinnati, OH
